For us, learning is more than just acquiring knowledge - it's about changing the way we think. Every person who joins our team has already shown a willingness to learn and grow. That’s part of why they're here.

When you join our team, we believe in your potential and we're excited for you to contribute to our mission. Our customers rely on our platform to deliver work that often supports the most vulnerable people in society. That’s why we hold ourselves to high standards. We can't let them down.

Feedback as a Tool for Growth

In practice, this means you’ll receive feedback - not to pull you down, but to help you go further. If something isn’t up to standard, whether it's a missed instruction or a mistake (which we all make!), we’ll talk about it openly so you can improve. Likewise, if something isn’t working for you, we encourage you to share that with your manager.

At Makerble, feedback goes both ways. It’s how we grow - individually and together.

The Psychology Behind It

One of the most powerful concepts we draw on is the Growth Mindset - the belief that you can improve with effort and the right support.

By contrast, a Fixed Mindset assumes that your abilities are static. People operating from a fixed mindset often hear feedback as a personal attack: “I’m already doing my best - what more can I do?” This can lead to defensiveness or even giving up.

But when you adopt a growth mindset, feedback becomes like directions on a map - helpful guidance toward where you want to be.

And here’s something important: we’re all complex. You might have a growth mindset in one area (e.g. sports) and a fixed mindset in another (e.g. public speaking). But the good news is, you can always shift your mindset. You can change how you think.

Our CEO's Story

As CEO, I see feedback as fuel. I believe in iteration. I believe that if you keep learning, you can achieve anything.

Growing up, my parents encouraged me to keep trying. I used to struggle with maths. But my dad kept saying I could reach 80%. I didn’t hit that mark straight away - I missed it many times. But I believed I could improve. Eventually, I did. It taught me that I wasn’t limited by past performance - just by my willingness to learn.

Later in my career, I had ideas I wanted to share - but some managers responded defensively or dismissively. One even told me, “You’re not paid to think.” That stuck with me. At Makerble, we don’t want that kind of culture. We want everyone to feel safe offering ideas and feedback - no matter your role.

What It Means at Makerble

We believe that creating a culture of feedback isn’t just good for performance - it’s essential for impact. We work with organisations that are doing vital work in the world, and we owe it to them to keep growing, adapting and learning.

Whether you're a future team member or a potential customer, we want you to know: this is a place where people are encouraged to keep learning - because when we learn, everyone we serve benefits too.